MAID YOU LOOK PRIVACY POLICY

Effective Date: 01/26/2026

Maid You Look (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you engage our cleaning services or interact with us.

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1. Information We Collect

We may collect the following information:
• Name, phone number, email address
• Home address and service location
• Scheduling preferences and service notes
• Payment-related information (processed securely through third-party providers)
• Communication records (texts, emails, calls)

We do not sell or share your personal information for marketing purposes.

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2. How We Use Your Information

Your information is used solely to:
• Schedule and perform cleaning services
• Communicate about appointments or changes
• Process payments and invoices
• Improve our services and customer experience
• Maintain internal records

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3. Payment Information

We do not store full credit or debit card numbers. All payments are processed through secure third-party payment providers.

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4. Information Sharing

We only share information when necessary to:
• Complete payment processing
• Coordinate services with assigned cleaners
• Comply with legal obligations

We do not share information with unrelated third parties.

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5. Security & Confidentiality

We take confidentiality seriously. All cleaners are expected to respect client privacy and property. Access to personal information is limited to what is necessary to perform services.

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6. Your Rights

You may request to:
• Update or correct your information
• Request deletion of non-essential records

Contact us at: [insert email]

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7. Policy Updates

We may update this policy occasionally. Updates will be posted on our website or provided upon request.

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📜 MAID YOU LOOK — TERMS OF SERVICE

Effective Date: [Insert Date]

By scheduling services with Maid You Look, you agree to the following Terms of Service.

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1. Services Provided

Maid You Look provides residential and light commercial cleaning services based on the agreed scope at the time of booking.

Services include routine maintenance cleaning, deep cleaning, move-in/move-out cleaning, and optional add-ons.

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2. Pricing & Estimates
• Prices are provided as flat-rate estimates based on size, layout, condition, and requested services.
• Quotes assume reasonable cleanliness and accessibility.
• Heavily soiled areas, excessive clutter, or undisclosed conditions may require adjusted pricing.

We will communicate any necessary changes before proceeding.

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3. Payment Terms
• Payment is due upon completion of service unless otherwise agreed.
• Accepted payment methods will be communicated at booking.
• Late or failed payments may result in suspension of future services.

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4. Cancellations & Rescheduling
• We ask for at least 24 hours’ notice for cancellations or rescheduling.
• Cancellations within 24 hours may be subject to a fee.
• Repeated last-minute cancellations may require prepayment for future bookings.

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5. Access to Property

Clients are responsible for ensuring access to the property at the scheduled time (keys, codes, pets secured, etc.).

If access cannot be obtained, the appointment may be treated as a late cancellation.

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6. Satisfaction Guarantee

If you are not satisfied with a service, please notify us within 24 hours. We will address reasonable concerns related to the agreed scope of work.

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7. Liability & Limitations
• We take care while cleaning, but Maid You Look is not responsible for:
• Pre-existing damage
• Normal wear and tear
• Improperly secured or fragile items
• Please notify us of fragile or special-care items in advance.

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8. Safety & Conduct

We reserve the right to refuse or discontinue service in cases involving:
• Unsafe working conditions
• Aggressive or inappropriate behavior
• Hazardous materials (biohazards, mold, construction debris, etc.)

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9. Privacy & Confidentiality

All client information and property access details are treated confidentially, as outlined in our Privacy Policy.

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10. Agreement

By booking services with Maid You Look, you acknowledge and agree to these Terms of Service.